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Xbox 360 Lawsuit Heats Up
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Written By Reprise Media | December 6, 2005 | Share This
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Its users have barely had time to wear butt grooves in the couch and already Microsoft’s new Xbox 360 is facing a class action lawsuit from a group of upset consumers who claim the company knowingly released a product fraught with design flaws.
The suit was initiated by Robert Byers of Chicago, who says that the power supply and CPU of the 360 are prone to overheating, burning out the chips and causing the game console to seize up.
Reps for Microsoft say the company has received a few calls but deny that it’s a widespread issue.
CNET News has more.
Related: Smells Like Wet Nerd: Xbox 360 Debuts
Topics: Technology |
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“The company has received a few calls” - yeah, right. I’m curious to see just how many calls they have received. If you’ve called Microsoft, tell me about it at http://www.xbox360lawsuit.com.
people make me sick. seriosly, it seems like everyones suing over little things. stop it. mistakes happen
This is a legitimate problem and lawsuit, I personally stood in line for 8 hours to purchase one, and not longer than 12 hours after first plugging it in did I first start having problems. This is a just action, and I’d love to see this follow through in favor of those that spent upwards from 600 dollars on everything from the first day.
Its true, my xbox 360 broke down last night and I think the overheating of the system caused everything else to fry, now it wont even turn on. I called xbox and was on hold for thirty minutes and when I was complaining to a supervisor, they cut me off. I called back again and all they could do is say sorry in the most sarcastic voice ever. All they could do is repair it, and they give you nothing for your trouble; I waited over-night, spent over seven hundred dollars on the xbox 360 and accessories and all they could do is repair it. Now I have to wait and see how long it takes for them to repair it. They could not even tell me how long it would take. All I want to know now is where do I join on this lawsuit?
My 360 shut off last night after the screen froze and all the pixels were all disoreninted. I cant believe it does power on. just all frozen on the screen and the circle is all red where its supposed to be green.
On Christmas Eve I bought the premium package and 5 games. After no more than 45 minutes of playing a game it just quit working and my remotes were blinking. I called Micrsoft and now I have to send it in to either be replaced or repaired. This really sucks. Where can I sign up for the suit?!?
Dan
Ft. Lauderdale
Same thing happen to me . Great present for the kids.Don’t think so. One ruined christmas here
I bought the X-box 360 for Christmas and I played it once. Since than I really don’t play it. But recently I started playing the X-box 360 and I can’t get tough a game of football or a round of golf. They told me that due to me being in the military station oversea that I will have to pay for shipping. The money is no problem, but when you have a product that you knows have problems you should go out of your way to make sure that the problem get taking care of.
xbox 360 Console where you can buy a xbox360 for gaming on the new xbox360 / xbox 360
guys come on someone made a mitske give them a break.i mean if u all suit then u will never get a fully functioning 360 and microsoft will lose alot of money i mean so wat if u have to wait a little longer maybe it will be a month or 3 months.so wat,they r getting calls like this all over the placeand trying to fix them a fast as the can i bet.wat do u expect them to use magic and fix em all at once.if u suit in my oppion win or lose ur still retarded.
I preordered my 360 last july. I got it on nov. 22-05. It froze on me jan 26th of 06. I sent it in and they sent me another console in two days. Unfortunately, it will not get on xbox live. I had no problems getting on live with the first console. this console passes all the tests except the live test. I have called them 4 times in the last week. They basically said that they don’t know what the problem is!! I made them refer the new console to be repaired. Then, twenty minutes after I hung up with them the last time, IT FROZE AGAIN!!!! My games will not load, and it basically erased all of my call of Duty missions that I had beaten. THANKS, MICROSOFT!!!!
I have had absolutely NO problems with my xbox360. I’ve left it on for hours at a time, with 0 over heating. I don’t have a single problem, I love it. I think alot of this is from sony fanboys just trying to give xbox a bad name, b/c its always been better than the PS2 and they know the ps3 won’t be able to compete with 360.
I had to send my xbox back to be fixed and when it returned it didn’t have any of my accomplishments on my harddrive. What a waste of time i spent on those games.
I feel the frustration as well. I spent 17 hours in line the day it came out to purchase the premium system for the perfect present for my 13 year old son. Well as of last week, I’ve returned it for repair 4 times!!!!! Every time I get the repaired one back, it will work maybe a week or so before I start having problems with it. Either all blinking red lights instead of green. System overheats, screen freezes and this past time it wouldn’t even power on. I’ve had enough and my son is so upset about it, he doesn’t want to even play it now.
I would just like to remind you all of the PS2 launch, and all those DVD drives that failed all over the place. Why no law suit action on them?
I am from New Zealand, and I am still waiting for my xbox 360. the one at the shop is being thrashed by everybody, and I never have seen it freeze or lock up. everybody I have ever known has bought a computer without problems, out of the last three computer I have bought over the past five years, only one had no problems - then get the usual run-around by the computer firm - with much grumbling, and moaning until its sorted. I would just like to point out that for a “specialty” product of this type - it is unreasonable to expect them all to run fine. out of 5 million sold I would project that 2% of these would have problems - which makes it a low percentage but a lot of loud, angry consumers - give them time, and I’m sure you squeaky wheels will get a replacement or refund. doing a class action lawsuit only benifits the lawyers! and no-one else.
ok,listen up i bout my 360,and guess whatmine is fine i was in line the first day it came out and look at me iits fine!i think ur all sony folk who are makin the 360 look bad
this is why you never buy a game console the first day or within the first year of its release I tell people this all the time and now look what happens everyone that bought the 360 is having them fry and freeze on them. Can’t wait to see what the PS3 will do. I bet you could fry hamburgers on it when it frys
my broke too and i spent 500 hundred dollars. i will get it replaced then sell it on ebay
Same problem with me - had the machine less than 2 months, everytime I played GRAW it would lock up after about an hour - eventually the machine wouldn’t even turn on - just the red flashing 3 red quadrants on the power button - indicating a hardware failure. This is the last Microsoft piece of junk that I ever buy.
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4 xboxes later i have had enough!@@@
Microsoft owes me for wasted time , aggravation , and the cost of games purchased!
I have returned this pile of garbage for good.
I WANT REIMBURSEMENT FOR THE MONEY I SPENT ON GAMES which now i can not use!
This Xbox Is something else, never hadi had so many problems with a device. 5 times i have replaced it. And the trouble just doesnt go away. Some break 1-5 hours into the game others, take about a month or so. But five defective products in a row is way too much.
Makes me wonder if this should have hit the market at all, be it any other product they would have had a recall by now.
Mine broke about 3 weeks ago, and I don’t know who to call, what the companies number is, who to complain to or anything, I was wondering if someone new the number they could email me. Jeffice@hotmail.com. thanks.
WHAT DO WE DO NOW?IT BRAKES WHITH IN THE YEAR,NOW WHAT MICROSOFT WHAIT FOR YOU TO SAY YOU F###ED UP AT LAST.
I want to join this guys suit as well, being my 360 just got the ring of death and get this , it’s the unkown error.
unkwown error based of this topic found at the xbox forums.
http://forums.xbox.com/5114027/ShowPost.aspx
You have to have an XBL/xbox.com account to read it.
I just got the now called “Red blinking ring of death on my Xbox 360. I am very angry with the manufacturer for putting out an untested unreliable piece of hardware. To pay almost $600 for a machine games and controllers and it not work would make anyone angry. This equipment should work right and work for more than 4 months. Please send me information on the class action suit.
i just got the ring of death two days ago. what a piece of s**t dosen’t even last 4 months
I just spoke to a supervisor on the phone at microsoft and told them I wanted my xbox 360 repaired. She told me that their 90 warranty was very generous, hahaha are you kidding? she them became very rude and started giving me an address when I told her I wanted her full name and wanted to sue them. She didn’t even let me speak after that. How do I sign up on this lawsuit?
yes my xbox360 just broke on 7/21/2006
and they told me they would fix it for
$120 man am i mad.
I have allready went through 3 units. I have reported a complaint with the BBB. I have had all three units overheating and freezing during gameplay. I think that MS is going against its warrenty if you purchessed it like I did you probebly read it. It states that all units that leave the repair plant in Texas will meet all the specifications as a new unit. If this is yrue all of the new units must be defected to.
I also recieved the 3 red lights of death, I had mine since launch and while my other 4 friends had to send theirs back, I thought I got lucky.
Please send me info on this law suite if possible.
I’m in also. I just sent my Xbox 360 out today to be repaired after getting the three red lights– A 90 day warranty on electronics that expensive is rediculous! I have over $1000 in console, games, & accessories! Sounds to me like they knew there was a problem to start with and are using the same business plan that gave us Windows releases that need patches out of the box.
i used to think that people where suing over the littlest things, my mind has changes, i just recently got the 3 red lights of death and it happened on the day my warranty expired. Now it will cost me $129 dollars to repair and that might not be the problem it could be my hardrive or both. There advice pay the 129 and then by a new hardrive for 100 wtf. iv been careful and it still happened
Just ad us to the list of screwed-up systems. My husband stood in line 11/22 to get a 360 for our 11 yr old son. Of course it is the only thing he wanted from Santa. We thought we had lucked-up and gotten one of the systems that was problem free. WRONG!!!! 3 days ago it started locking up, scrambling, and some weird icon apearing on the screen. In the 3 days lock ups are getting more frequent. Called Microsoft, and they rold us to go in and check the date, and it had gone back to 11/22, so we put the correct date in and it worked good for I would say 3 hrs. I knew when they had us chg the date that that was not going to fix the problem. Now they are telling us that we have to send it to them and pay $129.00, in my opinion that is BS!!! Just to let everyone know, we have the system sitting on my son’s dresser with nothing around it, so it has all the breathing room it needs. I think anyone out there that one of the systems from the 1st shipment is playing on borrowed time.
Myself and four of my friends purchased 360’s. One of them just purchased one within 90 days and it crashed. Myself and the others preordered and they have all crashed but one. My 360 and my other friends 360 crashed after the 90 day warranty period. Now myself and my friend have to pay $129.00 to have it fixed. I was just in the game store today 8/1/06 and a young man came in because his 360 began freezing. MS is not reporting the true problem count! Only one of my friends has not had problems yet. Hmm lets figure out the problem percentage with 4 out of 5 having problems!
My friend had his 360 fry after a week. I thought I was the lucky one since mine has been working since Nov. 22nd. Spoke too soon. I saw a slow death tonight of over a $1000 investment. I also drop $25 for 2000pts. Now they want $129 to repair it. I said, I think I’m going to just keep my $129 and sell all my games, controllers, and accessories(no console included). Seriously, they must have tested this product and knew it was going to break with normal use.
I purchased a 360 in Dec. 05. I just recieved the red ring of lights in Aug 06. Funny that a new design of cpu is being produced for the 360 early next year. I wish Microsoft would acknowledge the problem and fix for free. And if there is no problem, why re-design the cpu?
SIGN ME UP!!!!!!! I CALL MICROSOFT EVERYDAY UNTIL THEY DECIDE HELP ME. SAME ISSUES HERE AS EVERYONE ELSE. HAD MINE FOR 4 MONTHS. I WILL TAKE PART IN ANY LEGAL ACTION THAT IS AVAILABLE
my xbox is have the three red flashing gay lights i bought a used one and the warranty is up so i have to pay microsoft 129 to get it fixed i wonder if that one breaks do we still haft to pay
Where do i sign, If everyone joins we have a fighting chance. I bought mine on launch its worked perfect until 2 days ago it froze twice. And now it won’t even get past the 360 logo
Microsoft can go to hell and anyone who is slamming this forum doesn’t have a defective product and pulls money out of there ass
Well, it happened!!! The RED RINGS OF DEATH!!! If you read my post on 8/1 my sons system was locking up, and picture scrambling, now the red rings, and it want turn on. Called Microsoft and all they will do is have me send it in for $129.00. The rep actually agreed with me and said that Microsoft rushed to quick to get the system out without checking for glitches. He also made the comment that if I was to purchase the new Playststion3, and new Nintendo that they will have worse problems. Like I told him, having a problem is one thing, but Microsoft is not taking care of their customers, and that is poor way to do business. He also stated that Microsoft was losing alot of money due to these issues, and I told him I hope it was coming out of Bill Gates pocket!!! In addition, I also informed him that I will never purchase another system from Microsoft. I also informed him that I will be pursuing legal action against microsoft. I feel sorry for anyone that purchased one of these systems, because I feel that they are playing on borrowed time, be it days, months, or years the majority of systems are going to fail.
Microsoft is the worst thing that has came out for video games systems. I think that they never should have tried to top some of the other systems and if they would they should work at wut they do instead of rushing to come out so fast.
I’m experiencing the over heating issues with my xbox360. Microsoft rushed the system in order to make holiday 05. Their 90 day warranty is a joke because the system flaw becomes worse over time and peaks with the summer temperatures AND summer releases - Oblivion and Dead Rising. More and more systems are going to crash and Nintendo is going become the major player if Microsoft keeps stonewalling customers. It’s their choice - they can scam millions or make millions.
Now is the pivotal moment for MS, not the launch, that was a disaster and is still killing them. Now they have to own up to their mistake and let Halo 3 clean up the mess. Do the right thing Microsoft and gamers will flock to you. Or do what everyone expects you to do and become a distant yet painful memory as gamers return old reliable - Nintendo.
Tom
i had my 360 since day one,9 months later i get the game freezin and then finally the evil red rings.now i gotta send it in for $129,thats a bunch a BS.:A word to the bozos at the Microsoft factory:If you guys wanna succeed in the videogame world u may wanna test your sh*t throughly before releasin’ it to the world and not rush it out just to try to get a headstart into the next generation because too many systems died on us way too early and we put too much money into these systems for a very short lifspan:My Advice to my fellow 360 buddies that got the RED RINGS OF DEATH,just man up,pay the $129 and sell it on ebay,unless u dont mind payin $129 every 4 to 9 months.
I purchased an Xbox 360 in January of this year. After two and a half months the game console would freeze up when I played any game or music. Then eventually it just froze permanently with purple and black checkers across the screen and the 3 red quadrants around the power button.
I sent it in and they fixed it for free being it was under waranty. Just 3 days ago it did it again. I decided after being told I had to spend 129 dollars to pay for a broken piece of hardware that was doomed to fail again, that i would just wait and get a Wii. Undoubtedly the PS3 will have even worse hardware problems.
I thought I was one of the lucky people who got a working 360 on launch day. None of my games ever froze up, I had never overheated my machine, and I keep it dust free. But keeping it clean doesn’t help when the product they sold is obviously defective. my 360 flashed the three rings of death two days ago and now I can’t get it to work. I had my PS2 for 3 and a half years and it never had a problem, even after being through a house fire. Any person who has not had problems with their system, just wait a few months because it will happen. Why should we have to pay for an error that microsoft committed. If anything they should repair our machines for free and give something to ensure customer satisfaction and get repeat customers. Screw Microsoft. I’m getting a PS3 that will work.
Mine just crashed this past week, after speaking with three different supervisors I was only able to get my repair order down to $96. I am writing in to the company to present my case, they don’t have a phone number to actually speak with someone. I just want the damn thing fixed. Write in and try your case, if they deny it, and you’re still not happy, well, just read the title of this site. You’re not alone, half the people I know with 360’s are going thru this right now, it’ll only get worse.
I have an xbox 360. I haven’t overheated yet but it is falling apart. My ether net cable port is broken and now they want me to pay $129 to get it fixed. I think they need to do a recall and give us new xbox 360 with the problems fixed!
Just this week my 360 crashed, and with it came the red ring of death. This isnt our imagination, they sold us junk. I was one of the first in line but havent played it much until recently, and here we go. It crashed. Something has to be done about it and someone has to be accountable for it. I also tried emailing someone from MS and the only people to respond to your request are sitting in friiking hut in the middle on INDIA
Has anyone noticed all the Xbox 360s that people are now reporting that have broken down since July 1 til now. Including myself I know of 8 people whose launched consoles and have crashed since July 1 with no problem before hand. I wonder if MSFT is programming the Xboxs to break down after a certain amount of time.
Nowadays everyones xbox is getting fryed. I hear the xbox 360 machines which were released from July 06 to present dont have any problems. My friend bought the Xbox 360 PGR3 bundle. I will buy xbox 360 if his doesn’t fry out. All xbox 360 consoles were defective when they were released between NOV. 05 and MAR. 06. I think I rather buy the Intercooling for xbox 360 for $40 than pay $129 and regret it. Personally I going to install water cooling system in my xbox 360 which will cost me way lower than $129 and around the same price as the Intercooling. This way I will never regret it.
Well, just out of warranty by one month and the 360 goes belly-up. Started experiencing the freezing-up symptoms, and within 24 hours it was completely dead, with the infamous 3-light red ring. Call MS and was able to get a “discount” on the $129, down to $96. Really they should be fixing on their dime, since there is no way in hell that it should die after 7 monthes of use. Sounds like I’m not alone though. It’s unfortunate, because I had very high regards for MS dispite what so many others say. Well, that pedestal just lost alot of height. Unless the PS3 spontaneously bursts into flames (like Dell laptops), I can see they are starting to win the war without even sending their troops into battle. If I hadn’t invested so much money into it already, it would have made a great paper-weight for the recyclables. I really hope someone is able to get the ball rolling with putting legal pressure on MS.
Ha! I hate M$. I sent my 360 in 2.5 weeks ago and it was repaired. However, the unit spent over a week just sitting at the repair center waiting to get shipped back to me. But, someone there lost it. Now, M$ is telling me that they have no record of me even sending in the system at all! They took my money, took my broken system, and now deny all knowledge of it. Phuck them, I’m waiting for a PS3.
i bought a 360 in april 06 and had it less than 2 hours and it stopped working took it back and waited till just now aug 18 and got a new one and had it for 6 days and now got the rings of death lucky me huh? ? maybe the third one will be the charm just kidding
my 360 fucked up and i havent even put 100 hours on it and im not paying 130 bucks to fix it I will never buy any microsoft product again. ther has got to be a way they could at least fix it for free.
My xbox 360 console is locking up and have had the three red light ring come on. I purchased it just before Christmas ‘05 and it died today, Aug 28, 2006. Reading so many similar stories on the internet I am very upset. I have been involved in 2 computer related class action lawsuits Toshiba & Epson)and this screems lawsuit.
I am going to go ahead and send it back to xbox for repair. Hopefully I can talk them down from $129.00 as others have. If a class action lawsuit happens and is successfull, we most likely will have these repairs refunded and an extended warranty period given out. I know, wishful thinking.
I got an xbox on launch day and started having some freezing problems back in Juanuary. I didn’t think much of it as electronics are at times fussy and it only happened a couple of times. Now I also have th red ring and they have offered me the 129 dollar fix–plus 29.99 a year if I want a warranty. I guess I should feel happy mine lasted almost nine months–with me hardly playing it at all.
I waited five hours in line for the thing at walmart on 11/22/05. after a week, it froze up. They sent me a new one. I followed all of the guidelines and the new one is now freezing. they tell me I need to give them 130 bucks to let them even look at it. 2 broken console within less than a year (following all of their advice) and I have to pay!!! BS!!! I will participate in any class action lawsuit. let me know if there is one.
Send in a pic of you with your ring of death and a short statement with the following details: How long did your 360 last before it crashed? What happened when you called xbox? What happened when you tried to return it?
xbox360ringofdeath@yahoo.com
thanks
men this xbox 360 is frikin gay
purchased my xbox 360 right before christmas 3 red lights today no video its toast they want 139 to fix plus i have to pay to get it shipped to them bull**** sue them
My xbox 360 console also locked up, and I also get the 3 red lights and can’t get past the 360 logo. I purchased my xbox in January 06. I contacted Microsoft, and they said that I would need to pay $139 for them to repair it. I won’t be sending it in for repair. Instead, I’ll be contacting a lawyer.
I am on my 5th console! Nothing but a peice of shit and I am sick of Microsofts B/S and additional charges. 2 days after my warranty expired for my 4th unit they told me they couild not help me!, my warranty expired. Fortunately I purchased the in store warranty which is a simple exchange. I hope Microsoft gets their ass sued off!
I just bought 2 xboxes and one of them started freezing and locking 1 week after using it twice.
CONNECTING TO Media Center Edition PC started my lock ups. Then once I shut it down, that was it, red circle of death as you say.
Though when I called for support, they managed to remind me I had the extended warranty I paid 59 bucks for and then corrected herself to say oh you are still covered under the regular warrantly. I had better be after just 2 WEEKS.
Anyway,
They are sending a box out to me and have told me to place my xbox in it and expect it back in 2 weeks.
I told them the only reason I was not irate was because I owned 2 of them.
I only hope it holds up for another week since I boutght it a week after
Oh and it was manufactured 6-15-2006.
NO FIX YET I CAN SEE.
LATER dudes.
My xbox crashed today. I thought I got lucky since mine was part of the first release! I am so upset and the fact that Microsoft is not backing their product by fixing it for free is ridiculous! I want to know more about the lawsuit! Hopefully the PS3 won’t have the same problems
my system broke today and i barely even play it . i have the three red ligjht issue two. its funny that when i called in december of 05 they tolled me to better ventilate the system. know since its out of warranty they want me to pay 129 to fix there problem. there customer support reps are all fraud crooks.
Same problem hear freeze and color problems. Waiting for my third system. Second system didn’t last 1 hour.
I am with the rest of these guys, my 360 shot craps 10 months after I bought it at launch. And Microsoft is trying to tell me it’s going to cost $149 to get it fixed? Bull $%*#!! I can’t believe Microsoft put only a 90 day warranty on such an expensive product! Please, send me all your information on this class action lawsuit!!!
WOW!!!My xbox 360 died August 3rd, 2006. I didn’t know it was such a huge problem. It first started with Disk Read Errors from Fight Night Round 3, I bought a warrenty for that game so I just thought it was the disk’s fault. After I exchanged the disc, the new disc kept giving me the same problem. There after I threw on Oblivion, wish I could remember the hours I put into the game, but I did a lot. But on August 3rd, Oblivion froze on me. It gave me a loud scratching buzz from the tv and it froze like an old nintendo game when it wasn’t working right.
It kept doing that within 5mins of the 360 start up with and w/o a game in the console, and with and w/o the hdd in it. I called Microsoft and the guy was very helpful. He took me threw all the steps, it was still frezing on me on every step. He said it was the dvd’s fault and told me to pay $129 to get it fixed. How could it be the dvd’s fault when I took out the hdd as he told me to, and I was in the dash area with no games in the console like he told me to, and it still froze like an old nintendo? dvd drives mess up like this, even when your not using them? This sucks, Let us know what we can do to fight back and protect ourselves from what’s happening here, I’d like to get my xbox 360 running again, it’s a great console, just that I hope it’ll be built better next round.
i dont care
My Xbox 360 Broke TONITE!!! Im searching the web right now for a solution but it seems that i have to send it in to Microsoft. Im having the Sytem Faliure issue, and after 2 months!!!
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Its funny. Today I was playing with someone on a game and they told me that that day, they had bought their 3rd xbox. I had told them that I had mine since christmas, and never had any problems. An hour later, it froze on me, then gave me the “Dreaded Red Ring” that looks like a friggin smile, blinking, like its laughing at you for buying such a worthless pile of junk. I don’t think I’m even gonna bother sending it in to get repaired.
Hello I need to know where I can sign up. I am having the same problems from my Xbox 360. We need to do this!
My son got his XBOX 360 in January. Now he has had his 360 for 9 months it is freezing and then finally the evil red rings. Hardware error 79 Hardrive problem or loose wire. We removed the hardrive it showed no improvement. Now I hear people are giving MS another $129 to fix it. It has to be a completlely new machine with design flaws removed or your wasting good money after bad. Poor it down a rat hole to a bunch of charity loving children cheating creeps. Hey Bill G. your charity giving can begin by not cheating kids out of their allowance and making good on the goods you sell to children. Bill G. you can call you charity “C.R.E.E.P. or the Children. Ripoff. Eliminate. Entertainment. Program. I’d call you a few other words but we can’t use profanity here. But you are a 4 eyed 2 bit phoney. They tell you to send it in a plain brown box not the factory box. Why is this you ask it is to conceal that they are making crap and getting you fools to pay for a 2nd machine. What do youy think Sony or N. would pay that information. Forget it sell the games and wait for Sony PS3 or WIFI. MS is not a hardware company for god sake. I dont even believe they are a software company. All they are is a bunch of laywers with copy rights. If you gotta send your xbox 360 in for $129,thats a bunch a BS. Send it to me and I will kiss you. All you will get from MS is another piece of junk. So they can sell you Hallo 3 as a wet dream. A word to the bozos at the Microsoft factory.If you guys wanna succeed in the videogame world you may want to test your sh*t throughly before releasing it to the world and not rush it out just to try to get a headstart into the next generation of Sony PS3. Because too many systems died on your loyal customers,,,, way too early,,, and we put too much money into these systems for a very short lifspan.My Advice to my fellow 360 buddies that got the RED RINGS OF DEATH,just man up,don’t pay the $129 and sell your games on ebay,unless you dont mind paying $129 every 4 to 9 months to play one game or two that are worth playing in the MS XBOX 360 game consoles.
I would be interested in purchasing anyone’s defective Xbox 360 consoles so that I can examine them.
I purchase my 360 at launch and i am experiencing issues with lock ups while playing games like Madden 07 and Saints Row. I contacted MS and we went through evry possible troubleshooting routine and the issue still is the same.The lady was very nice and encouraging but the result ended in me paying $139.00 to repair the console.I am very concerned after reading that some people have experienced problems even after having theirs repaired.Im spooked and annoyed.
i hate microsoft
After mine broke this past weekend I did the research to see who else has experienced this ring of death problem. And to my disbelief, there are so many of us poor souls who got suckered into this system. Microsoft still denies there is a flaw in the system, this must be like the 10th site I’ve been where people have the same problem. I’m currently waiting for my repair in which I paid for, but also submitted a complaint to BBB, and will see what the outcome is.
Well mine just happened today and im not very happy with this at all. i mean its still new. well i dont no where your getting your information about paying because i dont have to pay nothing ???
man if you bought yo stuff before january 2006 its free to get it repaired i called today
I Bought mine on sep 12 2006 i played it 7 times and last night I got the red rings of death. My box was man. on 4 10 06 so this tells me that microsoft is knowingly selling these defective units. I never heard of this problem until I went to the x box web page and started reading the forums. I am in no way new to gaming I had the xbox and ps2 was always cheaking game reviews on both talking with salesmen about the 360 and even waited almost a year to get one just incase of glitches and still never heard of this problem and I am not the only one of my friends who also bought 360s recently that never heard of this.Hopefully the store I purchased it at (costco wholesale) will refund me my money it has not been 30 days yet. I am also going to inform them of this huge problem microsoft is having with the junkbox360 and request they at least post information about it by the 360 consoles or hopefully pull them off the shelf after all you have to pay a membership fee to shop there. Down with microsoft i say.
hey you guys,ms is repairing all of the 360 for free,if they were purchased befor jan1st,just call them and theyll do it,and for those who have paid they are giving your money back it takes 2-4weeks to get it back.
my xbox froze up early july. bought it on launchday worked fine till july.
first replacement message wanted me to put my game in a xbox360 - sent it back new replacement didn’t work either next one did not work again. then i asked for a new not refurbpaired one they told me ok. got it looked at the manufact. date nov 05 and called them right away, while on the phone with supervisor this time hooked it up and -yes you guessed it- it didn’t work.
then i demanded to get a new one they told me they gonna send an e mail to corporate and they make that decision. that was sometime in august. and guess what they still give me the f’n runaround.
i’m ready for a lawsuit.
all i’m getting right now is a courtesy phonecall that they still haven’t heard anything. thats bull someone there at corporate needs to move their ass.
this microsoft xbox buiseness is a joke- cars get recalled for a mess like that.
\they should eat their shit redesign it and give everybody a new designed box. bill it’s time for payback!!!!!!!!!!
this is going on for over 3 month now i’m sick and tired to even hear about xbox
stop being cry babes. If you gearboxes would take a rest every hour or two then problems shouldint happin.
I have had an Xbox 360 for 5 months. Tonight it locked up (3 blinking red lights) and now I have to send it in. It gets used about 3 hours a week. This was my first console (and my last). I have been a PC gamer for years. I FEEL LIKE I WAS SCREWED BY M/S!!
Yep I now too am a member of the high price Xbox360 that only worked for 120 days until the three lights came on and the system took a shit!! I have called Microsof and recieved the same tune that everyone else is recieving! Put me on the list because this is B.S. Microsoft just step up and tell us you screwed up. stop beating around the bush!
Is this lawsuit only for US customers? I bought the 360 when it was released in Australia in March ‘06. It is now October and I too have encountered the Red Ring of Doom.
My xbox got the “three rings of death” on the 14th day of october and I was wondering where I could join in on this lawsuit. E-mail me at blklablsk8r@hotmail.com. thanx
the evil ms red ring of ripping people off has struck my 360 my box wont boot it only flashes red evil rings in 134 quads this sucks after being addicted to getting acheivments and xbl
you can figure out the code of error mine is 0020
unknown at the time maybe ms will know after all 360 are sent back to be replaced for 130 what a f!@# evil conspiricy F*** MS
my xbox360 , 5 months old , getting rings of death, they wanna charge me 160 candian to fix it.
unacceptable. product is for sure defective
Bought my 360 July, was manufactured in June of 06, 3 red lights of doom also.so pissed off, no warranty left, thought I’d look inside the box to check it out, M$ wont even look at it because the sticker was removed oh well would have cost me 160 Cdn anyway. Is there somebody else out there who can fix this? We need to rally againt MicroCrap, bring it to attention especially with the impending launch of WII an PS3, shame on you Bill Gates
I would like to join lawsuit as well. Bought xbox360 on April ‘06. Died on 13-Oct-06. It wont boot it only flashes red evil rings. Called MS and is out of warranty (90 days). They’ll repair for $130 plus s/h. My xbox360 also scratched all my games.
I think the same thing is happening with all the XBOX 360s. 6 months after purchase, my box has the 3 flashing red lights of doom. MS knows about the problems with their boxes but won’t recall them. MS quoted me $140 to fix, when I complained to a supervisor $105. Still not good enough when I had to spend $800 for a package in order to get the thing. I’m filing with NYS consumer affairs. I would be interested in the class action suit as well.
Same thing. Damn Xbox just quit working after about 75 hours of use. The free replacement cutoff is 31Dec05. Of course mine was made on 22Jan06. Gimme a break!!!
ionolsen23 I am really impressed!
Would like info on how to get involved in the class action suit. Only thing worse that the 360 is their service. No more micorosft for this family
same deal with my 360 it freezes up after the warrenty is over im just gonna buy one from k-mart and switch out the 360 and return it with the broken one in the box they never check the serial # so its easy to get your money back
I’d like to help out if possible. Purchased a 360 early August and it went out yesterday, Oct. 20. Error Code of 0020, unknown, MS told me since my warranty is up I’ll have to pay 130 to fix it and pay for shipping there. Hell they refused to send me an email confirming my reference #, better known as a case number in most companies, and shipping information.
mine just went.
My 12 year old son saved his money and sold all of his old games in order to get a xbox 360. He bought it in June ’06 and we just got the red ring of death. I can not believe that MS’s warranty is only for 90 days. I am very frustrated.
We also have the 3 red light problem. Same story here - we are out of warranty, so it will cost us $139.90 (plus shipping) to have it repaired. The machine isn’t even 9 months old. I am afraid that the repair will only fix the problem temporarily (like those cute little ’solutions’ they published just to get us past the warranty) and then we will have to fork out what will then be over $150 to get it fixed again. I can’t belive Microsoft treats it’s customers like this. I am not going to pay to get the Xbox 360 fixed. then i won’t spend more money on microsoft games.
The website xbox360lawsuit.com is not working?
Did they have something to do with that too?
I am in after getting the red circle of kill bill gates.
Did I say that?
Send me some info.
Well, bought the 360 2 friggin days ago, and right from the git-go it’s been locking up. Locked up while signing up for xbox live, locked up while playing 3 games, locked up in dashboard just dloading games. VERY cold in my house (we use heat blankets instead of heat) and it’s sitting on floor with nothing around it. Going to try to take it back to Walmart. Chalk another THANKS up to Micro$oft. Let me know about law suit
Xbox froze up and got those 3 lights too. Now being sent in for $120 or so to fix it. Ridiculous console policy and horrible customer service. If it goes out again microsoft has just lost themselves a customer. Law suit huh?
DONT WORRY EVERYBODY I JUST GOT THREE RED LIGHTS TOO LET ME IN ON THE LAWSUIT.
well my 360 froze up two days ago and I am (like my processor) heated up. I called microsoft and they also told me that it would cost $129 to fix the problem. I am wondering how they can come up with the dollar figure over the phone without even looking at my xbox. Oh wait, its because they all have the same damn problem. I was one of those people that was pro X-box and anti playstation, but as I watch friends of mine who got a PS2 in like 2001 sit back and play their working machine I am stuck wondering if I was in fact the jack ass. If anyone is starting a law suit I def. want in, I feel so violated right now. By the way if anyone knows how to fix the “three rings of death” please let me know.
bought x-box 360 for my son 12/05. on 10/22 got 3 flashing lights and on 10/23 system won’t even turn on. call mircosoft, according to them out of warranty, fax receipt and send box at my expense for shipping and $140 for repairs. include me in lawsuit, send info on lawsuit. I worked hard and save money to get him one mad in texas
I got one of the first waves of the 360. Two days ago I got the red lights. My online subscription is wasted for the next month while they repair it. My regular x box heated up and burnt up too, so I shouldnt be surprised. What a waste.
Just thought I would add my name to the list of pissed off customers. Mine took 5 months to get the RED CIRCLE OF DEATH. I refuse to pay $129 to get it fixed. Sign me up for any lawsuit and count me as another person who will never buy from them again
Color me another 360 sucker. I have had my 360 for 5-6 months and now have the red lights of death. Same as a lot of other people, I called microsoft to get some help. I was given 3 corrective measures and nothing helped. To make things worse, this idiot tried to charge me $140 to fix something I never broke in the first place. What I am is an ex-customer who used to believe in Microsoft and there products. What did I get in return? Basically the finger. I’m not some PlayStation or any other kind of fanboy. I’m just simple 9-5er who plays games to relax. I’m not in the habit of paying $400 on a game console at one time, but I took a chance. If there is more info on how to get included in the law suit please drop me a line. Someone has to show microsoft they can’t just sell hard working people crap and get away with it. And to anyone out there who thinks it’s just a fluke, let me say this. Microsoft has a lot very smart people working for them. Do you honestly believe a company this big would produce and ship such a high priced item and not know it had bugs in it.
Got my 360 on July 17. It was mfg’d on April/2006. It’s now Oct. 30 and I get the 3 rings. Notice that I’ve had it for 3 months & 13 days. 13 days past the lamo 90 day warranty.
Called MS. Box needs to be sent back. I didn’t have the extended warranty.
I’ve used it infrequently, possibly 60 hours max.
Sign me up for the class action. There is some serious mfg defect with these things. I’ve treated mine as well as can be expected, so I know I didn’t do anything out of the ordinary to cause the 3 red lights of death.
The same exact thing happened to me yesterday.
I was playing call of duty and all of a sudden my 360 freezes up. I turned it off and turned it on again and it was working for about 5 minutes then it froze again. I turned it off one more time and the three rings of death appeared. At this moment panic started to sink in and I looked at the manual to seen if I could find out what was happening and it said that if three red lights were on that I should call 1-800- myxbox.
I called and an agent told me that I need to send my xbox to them and they will fix it but I have to pay $130.00. SO now I’m just sitting here trying to figure out how am I going to get that much money. Please let me know about theat lawsuit.
i got the ring of death after having my xbox 360 only 6 months i treated it like a new born baby MS said they would repair it for 139 bucks i think they are really hurting all future sales because of this i know i will not buy another MS game system after this crap
My boys xbox 360 had the three rings for the second time and warranty has expired. I can pay for extended warranty. I have had many game consoles and never experience this issue, no wonder u.s. comsumers buy foreign products. There should be class action lawsuit to get this issue resolve.
Manufactured January 03, 2006. Died 10/31/2006. Its a P.O.S! MS won’t even refund the months left on my Live Account (Gold Member since ‘02 >6 months left for this years subscription and I can’t get my $ back) and I hate Sony so maybe I just won’t game anymore.
i purchased my 360 in januauary. owrked fine up until a few days ago. yes, i too got the the ring of death. i plan on getting it repaired, selling it, then buying the w!!. F**K M$!!!!!!!!!! i hope they get their asses suied!!!!!!!!!
Mine died a few weeks ago - I was told a different story each time I called - from it’s misplaced, Fedex lost it, it’s been repaired, it’s at the repair center, wait another week, it’s been shipped, ooops no it’s still somewhere at the repair center. I was promised by a supervisor on a delivery date. I was told by another supervisor that he misled me . . . . I asked when exactaly will M$ determine that my 360 is lost - I was told that there is no way for them to tell. I was basically told that after shipping my console that I’m out of luck if they lost it - Is that even legal ?
I have had my 360 since January of 2006. I turned my system on a couple of days ago, and it locked up. Then I tried restarting it, and got the 3 red lights, and a couple of times I got an error message of 0079. I called MS, and they said to send it in because it was still under warranty. I took a friends 360 and hooked it up to the same cables that I have been using, and it won’t work either. Obviously there is a problem with something other than the 360, but they won’t admit it. I am in on any suit, and would really love to be able to play my system. I have spent well over $2000, and am extremely upset about this. How can a system have so many problems. It is obvious that this is just starting to happen to everyone. Let’s get this lawsuit going.
I have had my xbox since december and have had no problems till recently. I started off by just getting problems with the game crashing and having to start it all over again, then finally I got the red lights of death. It killed me. I have spent so much money on games and accessories. I was lucky to have bought the extended warranty. I took it in and got a new one. The first day I play my new xbox manufactured on march 06 it was already starting with problems. All I need now is the red lights again and my thoughts of xbox are going to be nothing but negative.